About us
About us
Nova offers its customers more than just sanitary, household, and spa products ! Nova stands rather for an overall shopping experience. So we put special care when choosing our suppliers and products utmost emphasis on quality in order to offer you good value for fair price. Furthermore, we have made it our goal to make our customers and clients a wide range of cutting-edge products with excellent customer service and the advantages of easy and secure online shopping experience .
Secure and easy shopping
If the desired item is in your cart , our customers can choose between various secure payment options. Payment can be easily made in advance (bank transfer) or PayPal. After a successful order, our customers are informed in detail about the current status of their order .
Fast Shipping
Usually all orders are shipped the same day , excluding weekends and holidays !
Free Shipping
In Nova , the customer pays for shipping his order not a penny ! Unlike other online stores , there are at Nova no minimum order values - the dispatch within Germany is always free of charge ! In addition, we offer our international customers cheap shipping conditions.
If you do it this is the fact that a product is not the wishes of the customer or met by a product from the category "good walk " does not fit, customers can exchange or return your ordered items completely free of charge (see FAQ / Terms and Conditions ) .
Friendly and competent service
Our customers can always check by phone (excluding additional charges ) about products or about the status of your orders and send your questions to our competent customer care . Our customers thus have a wide range of services available - personally , competently without long waiting times .
product range
Nova specializes particularly because of the value for money on the brand Medisana and Promed. You will also find in our online store a variety of other national and international brands with excellent value for money, the quality standards of the Nova - correspond Sales and Marketing GmbH .